right of withdrawal

right of withdrawal

cancellation policy

Right of Withdrawal for Consumers

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period shall be 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must inform us (Wolfgang Wolf, Bismarckstraße 3, 33790 Halle, email: aquapearls@outlook.de ) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email).

You may use the attached model cancellation form, although this is not mandatory.

Consequences of revocation:

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

Return costs:
You will have to bear the direct cost of returning the goods, unless we have agreed to cover these costs.

Exclusion of the right of withdrawal:
The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Sample cancellation form:

(If you wish to cancel the contract, please fill out this form and send it back.)

To:
Wolfgang Wolf
Bismarckstraße 3
33790 Halle
E-Mail: aquapearls@outlook.de

I/we hereby revoke the contract concluded by me/us for the purchase of the following goods:

  • Ordered on: [Date]
  • Received on: [Date]
  • Name of the consumer(s):
  • Address of the consumer(s):
  • Signature of the consumer(s) (only if notification is on paper)
  • Date