privacy policy

privacy policy

Last updated: February 3, 2025

This Privacy Policy describes how AquaPearls ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website aqua-pearls.de (the "Site"), use our services, make purchases, or otherwise interact with us (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, visitor, or any other person whose information we collect.

Please read this privacy policy carefully.

1. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will be posted on the Site and the "Last Updated" date will be adjusted accordingly. If we make material changes, we will provide you with separate notice where required by law.

2. What personal data do we collect?

a) Data you provide to us directly:

  • Contact details: name, address, telephone number, email address.

  • Order information: billing and shipping address, payment details, order history.

  • Account information: username, password, security questions.

  • Customer support information: contents of inquiries, feedback or complaints.

b) Automatically collected data:

  • Usage data: IP address, browser type, operating system, access times, pages accessed.

  • Device information: hardware model, operating system version, unique device identifiers.

  • Cookies and similar technologies: Information about your interaction with the Site.

c) Data received from third parties:

  • Service providers and partners: payment processors (e.g. credit card information), shipping service providers.

  • Platforms like Shopify: Information about order processing and account management.

3. How do we use your personal data?

  • Providing the Services: processing orders, providing customer support, managing your account.

  • Marketing and advertising: sending newsletters, personalized advertising (only with your consent, if required by law).

  • Security and fraud prevention: detecting and preventing fraudulent or illegal activities.

  • Legal obligations: Comply with legal requirements and enforce our Terms of Use.

4. Cookies and tracking technologies

We use cookies to improve your experience, perform analytics, and provide personalized content. For more information about the cookies we use, see Shopify Cookie Policy .

Cookie management: You can adjust your cookie settings in your browser. Please note that disabling cookies may affect the functionality of the site.

5. Sharing your personal data

We will only share your personal information in the following cases:

  • To service providers: IT service providers, payment processors, shipping companies.

  • To business and marketing partners: For joint marketing initiatives (only with your consent).

  • Within our group of companies: For internal administrative purposes.

  • As part of legal obligations: In response to legal requests, such as subpoenas or court orders.

No disclosure to third parties for their own marketing purposes without your express consent.

6. Your rights

Depending on where you live, you may have the following rights:

  • Right to information: About the personal data we have stored about you.

  • Right to rectification: You can have incorrect data corrected.

  • Right to erasure: Under certain circumstances, you can request that your data be erased.

  • Right to restriction of processing: You can object to the use of your data.

  • Right to data portability: You can request your data in a machine-readable format.

  • Right to withdraw consent: You can withdraw your consent at any time.

Exercising your rights: Contact us using the contact details below. We may request evidence to confirm your identity.

7. Children's data protection

Our services are not directed to children under the age of 16. We do not knowingly collect any personal information from children. If we become aware that such information has been collected, it will be deleted immediately.

8. Security and retention of data

We use technical and organizational security measures to protect your personal data. Please note that no method of transmission over the Internet is completely secure.

Retention period: We only retain your data for as long as it is necessary to provide our services and comply with legal obligations.

9. International data transfers

Your personal data may be transferred to countries outside the European Economic Area (EEA). In such cases, we will use appropriate safeguards, such as the EU standard contractual clauses.

10. Contact

If you have any questions about this privacy policy or the exercise of your data protection rights, you can contact us as follows:

E-mail: aquapearls@outlook.de

Responsible within the meaning of the GDPR: AquaPearls

Note: This privacy policy was last updated on February 3, 2025.